What our Customers say...
Water Damage Testimonials
Just giving a testimonial here... your team did a great job of saving my basement guest room from some very saturated carpet problems. Great work, great service, and a very affordable price too!(97) SERVPRO of Ottumwa/Oskaloosa
SERVPRO has done an excellent job. They explained in detail what they were going to do.
They were very prompt, friendly, caring, and efficient. They were very helpful and answered all questions.
I am over pleased/happy/satisfied with the great work and attention I received during my first ever (and hopefully last) water damage at my salon. Not knowing what to expect, amount of time I would need to be closed, or what I would be required to do was very stressful.
Matt, Jordan and Rick came in and made quick work of the demolition and assured me they would take care of everything. Epuipment was set up to dry everything out for 4 days and Matt was amazing to work with. Always willing to work with me and get his information quickly when at the salon. As my husband and our friend were laying the new floor an issue was uncovered. Remembering we are all human and things happen, I made calls and the next day Matt was there to get noted what needed to be done to get me all back on track. Within the week, working around my salon being open daily, they had the demo finished and everything cleaned up and ready to roll again. I was so thankful and appreciative of the timely resolution and true apology for any inconvenience. I would recommend these 3 fellas and SERVPRO any day when a disaster happens. My mind was eased and the event less stressful knowing they had my best interest at heart. Thank you a million Matt, Jordan, and Rick!
Excellent service from an on-the-ball, locally owned company! I discovered a major leak in my new business at 9 am and the SERVPRO crew was on site within the hour. After what I expected to be a major disaster, they made quick work of mitigating the issue with great ease. I couldn't recommend this company enough with their great, knowledgeable staff! Thanks, SERVPRO!
All I can say is "Wow!" Your team was amazing, and so great to work with. Kelsey was out to my house in less than 45 minutes after speaking to the corporate office and did everything she could to help guide me through dealing with my water issue. She offered great advice for navigating the process with my homeowners insurance and I believe she truly cared about my protecting my property. John from the team was also great. They were quick and diligent about checking on the drying progress daily until everything was thoroughly dried out. I would highly recommend SERVPRO Iowa City to anyone dealing with water damage in their home.
Kelly and his team were great to work with. It's very stressful to see your home damaged, especially before our daughter's wedding weekend. They were kind, courteous, and unintrusive. I will highly recommend Kelly and his team..... Thank you.
I want to thank Brian S. and the SERVPRO team for the excellent and professional job he did after my water problem. He was courteous and explained what needed to be done and then followed through with the job. I'm so glad a co-worker of mine suggested your company. I will gladly recommend your services to my family and friends.
Excellent! Once they arrived I knew I had professionals that would take care of everything. They worked into the early morning to make sure everything was under control!. I had a sewer back up and they were my hero's on a Saturday night. I would hire them again.
Thank you so much for all the effort it took to take care of our "disaster". We couldn't have asked for a better crew, all of whom were exceedingly professional and polite. The work ethic displayed by the crew was truly refreshing. I had begun to think people no longer understood the concept of taking pride in their work, but that was certainly not the case with the crew that was here to take care of our water loss. Once again THANK YOU!
Had a water damage at our house due to a washing machine line breaking. The SERVPRO team was extremely helpful during a stressful time. The team kept us updated throughout the entire process. Thank you.
Our basement flooded from a broken city water pipe. Water covered whole basement. Called SERVPRO in afternoon. They are about an hour away. They came and worked well into evening. Basement drains eventually drained water. They removed and disposed of carpet pad in plastic bags, loosened paneling to allow air circulation behind it, and set up their dehumidifiers and fans before going home. They took pictures of damages and forwarded them to our insurance company. We only had to be here to let them in. They did an excellent job from start to finish.
Thanks for all of your hard work! I will be calling if we need anything in the future. It was nice to work with you all! Thanks Matt and staff! You are all very nice to work with! Thank you all for your patience!
My bathroom flooded and ruined everything, including my kitchen. My insurance company sent in SERVPRO and they were AMAZING! Same day service by professional staff. Thanks to them we can now start to rebuild . Could not have done this without them. Highly recommend SERVPRO!
Your work on our flooded rooms was wonderful, and the donation of services if deeply appreciated. I was thrilled with the promptness of your response, and the daily follow-up by your staff on the drying and dehumidifying was thoughtful and thorough. The anti-microbial spray, fans, and dehumidifier you placed in our facility left no trace that anything amiss, and I appreciate it so very much!
SERVPRO was a lifesaver! I was on vacation and came home to water in my basement. I had to leave immediately to Colorado (family funeral) and they handled everything from water cleanup to removing everything and boxing it all up, to helping fill the dumpster. Very, very happy with them! The guys were awesome. They made my living hell a dream. Thanks guys, you're the best!
We were impressed by the promptness and high quality of workmanship throughout the whole project of restoring our laundry room and adjacent rooms damaged by a ruptured water heater. SERVPRO finished the project by cleaning the adjacent carpet to a very new look! We highly recommend SERVPRO in times of emergency such as we have experienced!
I would highly recommend SERVPRO to come into your home or business to cleanup after damages. Our toilet tank broke open and water was all over our bedroom, bathroom, and basement. The guys were clean, professional, and stayed on task, even late on a Saturday night. They are a bunch of good guys!
Keep up the great work! Would definitely use SERVPRO again!
Please express my compliments to your staff for the professional and friendly manner in which they conducted themselves. I was more than satisfied with the results and will not hesitate to recommend SERVPRO!