What our Customers say...
SERVPRO has done an excellent job. They explained in detail what they were going to do.
December 27th we had sewer backed up in our basement. After calling SERVPRO I couldn’t believe how quick Kelly and his team responded. There work was quick, efficient they all worked as a team I was very impressed. When the contractor came out he made the comment “you can sure tell you had the A team at work here. A representative from that team was here every day to take readings on how things were drying. I truly cannot say enough about this crew from Ottumwa Iowa
Thanks for everything! We mostly worked with Traci, Amanda, and Brian, they were awesome, kind, courteous, compassionate, and professional.
Kelly and Jordan were amazing to work with. From day one they were in my house and making phone calls to insurance to get my water damage taken care of. They made numerous trips, phone calls, and went above and beyond what their job calls for to ensure that I was taken care of. When the clean up started on my house, they did an amazing job making sure that it was done accurately and appropriately. I was expecting a rip and tear job but instead, everything was handled delicately. They kept not only me, but my insurance adjuster and contractor informed with their progress. I could go on and on about how amazing these guys are. I would 1000% recommend Kelly and Jordan from Ottumwa SERVPRO!
Prompt service and kept me informed every step of the way for every part of the project.
The people were awesome 10/10!
The service was fast and efficient and workers and contact people were friendly and helpful.
They were very prompt, friendly, caring, and efficient. They were very helpful and answered all questions.
I am over pleased/happy/satisfied with the great work and attention I received during my first ever (and hopefully last) water damage at my salon. Not knowing what to expect, amount of time I would need to be closed, or what I would be required to do was very stressful.
Matt, Jordan and Rick came in and made quick work of the demolition and assured me they would take care of everything. Epuipment was set up to dry everything out for 4 days and Matt was amazing to work with. Always willing to work with me and get his information quickly when at the salon. As my husband and our friend were laying the new floor an issue was uncovered. Remembering we are all human and things happen, I made calls and the next day Matt was there to get noted what needed to be done to get me all back on track. Within the week, working around my salon being open daily, they had the demo finished and everything cleaned up and ready to roll again. I was so thankful and appreciative of the timely resolution and true apology for any inconvenience. I would recommend these 3 fellas and SERVPRO any day when a disaster happens. My mind was eased and the event less stressful knowing they had my best interest at heart. Thank you a million Matt, Jordan, and Rick!
Excellent service from an on-the-ball, locally owned company! I discovered a major leak in my new business at 9 am and the SERVPRO crew was on site within the hour. After what I expected to be a major disaster, they made quick work of mitigating the issue with great ease. I couldn't recommend this company enough with their great, knowledgeable staff! Thanks, SERVPRO!
All I can say is "Wow!" Your team was amazing, and so great to work with. Kelsey was out to my house in less than 45 minutes after speaking to the corporate office and did everything she could to help guide me through dealing with my water issue. She offered great advice for navigating the process with my homeowners insurance and I believe she truly cared about my protecting my property. John from the team was also great. They were quick and diligent about checking on the drying progress daily until everything was thoroughly dried out. I would highly recommend SERVPRO Iowa City to anyone dealing with water damage in their home.
Kelly and his team were great to work with. It's very stressful to see your home damaged, especially before our daughter's wedding weekend. They were kind, courteous, and unintrusive. I will highly recommend Kelly and his team..... Thank you.
I want to thank Brian S. and the SERVPRO team for the excellent and professional job he did after my water problem. He was courteous and explained what needed to be done and then followed through with the job. I'm so glad a co-worker of mine suggested your company. I will gladly recommend your services to my family and friends.
Excellent! Once they arrived I knew I had professionals that would take care of everything. They worked into the early morning to make sure everything was under control!. I had a sewer back up and they were my hero's on a Saturday night. I would hire them again.
Thank you so much for all the effort it took to take care of our "disaster". We couldn't have asked for a better crew, all of whom were exceedingly professional and polite. The work ethic displayed by the crew was truly refreshing. I had begun to think people no longer understood the concept of taking pride in their work, but that was certainly not the case with the crew that was here to take care of our water loss. Once again THANK YOU!
My friend recommended you to me. She said you did a mold job for her. I was very worried about the possibility of mold in my house and that I was hiring a reputable company. You all were very professional and arrived when you said you were going to. Thank you for your great service and I will recommend you too.
Your response time is amazing. I can't believe how fast you came and secured my house by boarding it up after the fire. I will recommend you to everyone.
Hey, I just want to let you know what an amazing job your employee, Darla, has done for us in regards to cleaning after our fire. She's amazing. I can't explain to everyone and you how much weight has been lifted off my shoulders to be able to move in to our home and not have to worry about cleaning a single thing after the demo and reconstruction. She needs recognition and I hope this message helps in some way. I have thanked her a million times already. Thank you again for all SERVPRO has done to help us.
We had a water intrusion that affected tow areas of our home. We discovered the problem at 9:30 in the evening. We contacted SERVPRO and they were at our home first thing in the morning when we requested them to be there. The whole crew was professional and did a great job of cleaning everything up and leaving us in great shape. I would recommend this company without a doubt for any of the services they offer.
They did a fantastic Job, very quick to respond when I called. I can not say enough to express how great Logan was, he was very professional and went out of his way to take the time to explain the whole process to me and as new new property manager that was great. Mike was the supervisor and he also was professional and polite. Other staff were John and Nick they were professional as well. The staff were so helpful and quick to get me help. I will absolutely recommend SERVPRO to other property managers and my friends.
Fantastic people, if you ever have a need for their services these are the people to contact. Extremely professional and excellent communicators, could not ask for more.
I had my roof effected by a downed tree. SERVPRO came right away to fix it. Thank you to your amazing staff for protecting my home from further damage.
As the sales manager for SERVPRO, I see so many times people in our industry struggling with the loss after an event. Storm Damage is so hard because it is such a shock and can be traumatic. Being there to help individuals out after a loss is an honor. Being able to reassure them that this is going to be okay and we are here to help is very special. I have seen lightening strikes that have caused house fires. I have seen wind that has downed trees and damaged buildings. Hail that has broken car windows. Being able to help people get through their time of need is very special and it is humbling to watch our trained and expert staff repair peoples property and lives. We are all honored to help those who need us.
It was great to have someone out so quickly after our house was struck by lightening. They came and boarded up the area that the lightening had struck and caused a fire, the same day that I called. The quick response is so appreciated.
I would recommend SERVPRO to anyone. We had a tornado that affected our town and our Christian Church. The tornado took out 3 stain glass windows and damaged others. There was shattered glass inside the church. It scratched pews and other things. I was very impressed with all the guys that worked at the church. They were excellent. They were friendly, professional and pointed out things even we missed initially. SERVPRO was fantastic.
We had a very odd construction situation come up and we had to have two floors of a large hospital building opened up unexpectedly for a tour. We called in a rush and talked to Billy, SERVPRO's General Manager, at 7 pm on a Sunday night. Billy met with me right away on Monday at 8 am. The next day he had 30 people there to do a post construction cleaning of two floors of a new hospital building. The employees that were leading the crews were exceptional and knew their stuff and didn't ask a lot of questions. They got it done and we were very pleased.
We had SERVPRO of Iowa City clean the house after we found elevated levels of mold spores in our house. It was making my husband very sick. They threw away anything they thought to be at risk of having spores. They fogged the whole house to kill the spores. We now have good air quality in our house and my husband is fine.
I manage a video games store in Coralville. The building next door had a fire. SERVPRO came in and cleaned up and removed the odor from the building. It was a great experience. They had a nice and professional crew. They bent over backward for us. In less then a week we were back up and running.
We had mold in our building. We reached out to SERVPRO and were very pleased with the service we got. We will use you again. It has been a few damp months and we have not had any regrowth. We had lots of problems before.
My experience with SERVPRO was very pleasant. We had a fire at the apartment complex that I managed in the middle of the night about 3 am. I reached out to SERVPRO in the middle of the night and in short time they arrived and immediately started remediating the damage. They worked really well with our sub contractors as well. Very Pleasant Experience.
We hired SERVPRO to clean a car for us. We own an auto body business. There was a dead mouse/rat at some point in the car and caused a terrific odor. The estimator came right away, told us what needs done, they completed the work and it went very well.
SERVPRO is just terrific. We called the night of our fire and they had guys there the very next morning and they got right to work. They were very responsive and did a great job. Very happy with the work they do.
SERVPRO is fantastic. I called my family and they recommended you as I did not know who to call as this was my first fire. I was having difficulty getting ahold of my agent to file a claim so called you directly. The adjuster enjoys working with you too. You were professional, kind, courteous, and explained equipment. Your technicians know their job. Very Impressed.
Maxine had an electrical fire. She wrote to our SERVPRO about our employee, Tracy. Tracy is our warehouse supervisor who handles the pack outs and cleaning of our customers belongings.
"Keep up the good work, especially your Tracy. Thanks. She is the best and knows her job"
Had a water damage at our house due to a washing machine line breaking. The SERVPRO team was extremely helpful during a stressful time. The team kept us updated throughout the entire process. Thank you.
Our basement flooded from a broken city water pipe. Water covered whole basement. Called SERVPRO in afternoon. They are about an hour away. They came and worked well into evening. Basement drains eventually drained water. They removed and disposed of carpet pad in plastic bags, loosened paneling to allow air circulation behind it, and set up their dehumidifiers and fans before going home. They took pictures of damages and forwarded them to our insurance company. We only had to be here to let them in. They did an excellent job from start to finish.
I was very satisfied with the professionalism and politeness of the SERVPRO staff and the efficiency they provided in getting the job done in a timely manner.
Thanks for all of your hard work! I will be calling if we need anything in the future. It was nice to work with you all! Thanks Matt and staff! You are all very nice to work with! Thank you all for your patience!
My bathroom flooded and ruined everything, including my kitchen. My insurance company sent in SERVPRO and they were AMAZING! Same day service by professional staff. Thanks to them we can now start to rebuild . Could not have done this without them. Highly recommend SERVPRO!
Your work on our flooded rooms was wonderful, and the donation of services if deeply appreciated. I was thrilled with the promptness of your response, and the daily follow-up by your staff on the drying and dehumidifying was thoughtful and thorough. The anti-microbial spray, fans, and dehumidifier you placed in our facility left no trace that anything amiss, and I appreciate it so very much!
SERVPRO was a lifesaver! I was on vacation and came home to water in my basement. I had to leave immediately to Colorado (family funeral) and they handled everything from water cleanup to removing everything and boxing it all up, to helping fill the dumpster. Very, very happy with them! The guys were awesome. They made my living hell a dream. Thanks guys, you're the best!
We were impressed by the promptness and high quality of workmanship throughout the whole project of restoring our laundry room and adjacent rooms damaged by a ruptured water heater. SERVPRO finished the project by cleaning the adjacent carpet to a very new look! We highly recommend SERVPRO in times of emergency such as we have experienced!
I would highly recommend SERVPRO to come into your home or business to cleanup after damages. Our toilet tank broke open and water was all over our bedroom, bathroom, and basement. The guys were clean, professional, and stayed on task, even late on a Saturday night. They are a bunch of good guys!
Keep up the great work! Would definitely use SERVPRO again!
Please express my compliments to your staff for the professional and friendly manner in which they conducted themselves. I was more than satisfied with the results and will not hesitate to recommend SERVPRO!