Recent Posts

We Are Prepared for Anything

10/31/2019 (Permalink)

A green van Our vehicles are loaded and prepared for any disaster.

SERVPRO of Ottumwa/Oskaloosa strives for precise attention to detail, making sure to place customer safety first. With a careful eye and thoroughness, we aim for the best preloss conditions for any situation. These elements are essential and help bolster our professionalism. SERVPRO aims to have the customer be more at ease during such stressful times. SERVPRO of Ottumwa/Oskaloosa knows that there are numerous memories and precious items attached to every home, so we are diligent and work hard to get you back into your home. No matter the weather or scenario, SERVPRO is there to help and to work to get you the best results. Our trained staff brings with them the best materials, equipment, and chemicals in the business for any situation whether it is a fire, water, sewage, mold, post construction, or general cleaning job. SERVPRO fills the trucks with equipment for any disaster, highlighting that we are ready and prepared to make sure that the homeowner or business owner is satisfied with the results and can go back to day-to-day life.

Why We Need Training

10/30/2019 (Permalink)

Man holding a clipboard and directing other employees holding work fans Training helps to make sure that you are getting the best possible service.

Extensive training and certifications remain the backbone for building a capable team who is ready for any situation. Training is essential to not only grow our team’s knowledge base but also to reinforce skills when dealing with different situations. The SERVPRO of Ottumwa/Oskaloosa team maintains several certifications under the Institute of Inspection Cleaning Restoration Certification (IICRC). These include Water Removal Technician, Odor Control Technician, Fire and Smoke Technician, Carpet Cleaning Technician, and Health and Safety Technician among many others. These act as an important function to SERVPRO’s daily functions, enhancing productivity, building team spirit, promoting high morale and individual development. All these ensure that our team is bringing the best work into the residence so the team can make it “Like it never even happened.”  At the end of the day, our wide range of services is a result of SERVPRO’s commitment to growth and development. SERVPRO of Ottumwa/Oskaloosa is committed to a solutions-based mentality and continuing to grow our knowledge and certifications to help when the time calls, displaying our outstanding customer service.

Why Have a Live Burn?

10/18/2019 (Permalink)

A broken gas line on fire, shooting out a jet of fire This is a broken CSST flexible gas line that ignited gas and released a jet of fire.

Four large boxes were constructed this month by our SERVPRO team with drywall to simulate an actual room. Recently, the Ankeny Fire Department, EFI Global and our SERVPRO of Ottumwa/Oskaloosa franchise helped set up a live burn for insurance adjusters and risk managers to help them gain knowledge to make informed decisions when processing claims. Adjustors learned the details of how fires erupt from separate structural materials, analyzing the speed of fire scenarios. Donated furniture was used to show how different fire scenarios can alter a home. A broken CSST flexible gas line which is utilized to run gas to appliances helped create one of the potential house fires. The situation brought about a non-grounded line that developed a pin hole from an electricity arc and leaked out gas, hence, igniting the gas and creating a stream of fire. The fire department also demonstrated how quickly fires with pieces of furniture close in proximity in a corner erupt. Overall, Live burns are essential for adjustors so they know the effects of soot and smoke throughout the environment. To learn more, read our blog on the top 10 causes of house fires to learn how to protect your home.

Why SERVPRO

10/8/2019 (Permalink)

People crouched by a broken sink. They are talking to one another. When disaster strikes your home or business, Call SERVPRO of Ottumwa/ Oskaloosa.

Over the past few years, SERVPRO of Ottumwa / Oskaloosa has worked hard to become a leader in the restoration industry in Southeast Iowa. The team genuinely cares about each and every customer and treats them as they would want their families to be treated. When someone calls in with a disaster (fire, water, mold, biohazard), they are there to help them pick up the pieces and put them back together. They are proud and passionate about the work they do. SERVPRO provides estimates that detail all the services to be performed, eliminating unanticipated surprises. Once the estimates have been approved, trained professionals will arrive in fully stocked vehicles not only to mitigate the problem but also to protect the structure and contents. SERVPRO has a 24-Hour Emergency Service that provides help for those who need it.

With over 70 years of combined experience, SERVPRO of Ottumwa / Oskaloosa has the knowledge and training to provide assistance with any disaster that may occur. When disaster strikes your home or business, Call SERVPRO of Ottumwa/ Oskaloosa.

Halloween Fire Safety Tips for Safe Decorating

10/7/2019 (Permalink)

Halloween fire safety is very important and SERVPRO of Ottumwa / Oskaloosa is here with these safety tips. If you have an accidental fire in your home or business you can depend on SERVPRO of Ottumwa / Oskaloosa to help with your clean up needs. We believe though that  knowledge and prethinking helps to reduce fire damage.

  • Use a battery-operated candle or glow-stick in jack-o-lanterns. If you use a real candle, use extreme caution. Make sure children are watched at all times when candles are lit. When lighting candles inside jack-o-lanterns, use long, fireplace-style matches or a utility lighter. Be sure to place lit pumpkins well away from anything that can burn and far enough out of the way of trick-or-treaters, doorsteps, walkways, and yards.
  • Dried flowers, cornstalks and crepe paper catch fire easily. Keep all decorations away from open flames and other heat sources like light bulbs and heaters.
  • Tell children to stay away from open flames including jack-o-lanterns with candles in them. Be sure they know how to stop, drop and roll if their clothing catches fire.

Halloween fire facts

  • From 2009-2013, decorations were the item first ignited in an estimated average of 860 reported home structure fires per year.
  • Nearly half of decoration fires in homes occurred because the decorations were too close to a heat source.
  • These fires caused an estimated average of one civilian death, 41 civilian injuries, and $13 million in direct property damage per year.
  • Forty-one percent of these incidents were started by candles; one-fifth began in the living room, family room, or den. 

 Source: NFPA Applied Research

Ready to Roll to Your Commercial Water Damage

10/5/2019 (Permalink)

We have the equipment you need for your clean up project.  We have added another large loss truck to our growing fleet. This truck is stocked and ready for whatever happens. It carries over 120 air movers, 10 dehumidifiers, and 4 flood pumper water extraction units. This will be one of the first trucks to a large commercial loss followed up by our new 53’ semi trailer. Both the truck and semi trailer will allow SERVPRO of Ottumwa / Oskaloosa to be to your business in a moments notice with the equipment you need. We will respond with a project manager, get an understanding of the equipment needed and then dispatch these trucks to allow us to quickly get the equipment you need to your business.  Being gassed, loaded and backed into our shops allows us to roll very quickly to be there to help you when you need it most.  We can respond with these vehicles locally in Ottumwa / Oskaloosa as well as to any part of the state.  

Fire Damage - Call a Trained Crew - SERVPRO

9/29/2019 (Permalink)

After a fire strikes your home or business affected your life you need to have a trusted company cleanup the damage properly. SERVPRO of Ottumwa / Oskaloosa is a trusted leader in fire cleanup. We are a preferred vendor for many insurance companies making the process that much easier for you. With good communication and documentation we strive for providing our clients a good customer service experience during a difficult time. We can handle everything from pack out to overseeing reconstruction services. We specialize in Fire and Smoke restoration and spend hundreds of hours training our technicians the extensive cleaning processes.  No fire is the same. Some are oxygen starved fires and some are grease fires.  They are all cleaned slightly differently. We develop a full scope for clean up and get to work. We are faster to any size disaster and can make your fire loss "Like it never even happened." At SERVPRO we use a restore vs. replace mentality meaning you can get your original items back in most cases and your structure restored quicker. Call SERVPRO of Ottumwa / Oskaloosa if you have fire or smoke damage today!  Our crews will respond 24 hours a day, 7 days a week. 

Be Prepared With a Restoration Contact Number in Your Phone

9/29/2019 (Permalink)

Programming our phone number 641-682-0782 into your cell phone gives you the number you need at a quick button click on your phone.

As the winter season approaches, be sure to have your business ready for whatever happens by making sure SERVPRO of Ottumwa / Oskaloosa is your first call when disaster strikes.

We understand firsthand how critical it is to get your commercial space back up and running after a water loss or fire loss. At SERVPRO, we are ready to respond fast to any size disaster and get your commercial space back to "Like it never even happened." We use state of the art technology to map moisture and set drying equipment quickly to mitigate any size loss day or night. We have technicians ready at a moment’s notice to respond to your commercial space quickly and start the cleanup process. We are the trusted leader in storm, fire, and water restoration. Call 24 hours a day, 7 days a week to get emergency cleanup service for your commercial space.  Getting your business back to work quickly and reducing business interruption is important to us too.

Check for Sources Where Rain Water Can Enter - Water Clean Up

9/27/2019 (Permalink)

Inspecting common leak sources routinely and looking at your exterior foundation can help prevent rain and surface runoff intrusions in your home. Rain can cause damage by getting into small cracks in your foundation or flooring, around windows, or even from non functioning sump pump systems which can lead to all sorts of damages if not addressed timely. Here at SERVPRO of Ottumwa / Oskaloosa we understand how frustrating it can be to discover rain related water intrusions which are a leading cause of water damage to a home or business. The sooner mitigation and extraction of the standing water begins the better to prevent further damage.  Identifying the source and repairing it is extremely crucial.

If problems do occur you can give our team a call. We are a 24 hour, 7 day a week company and will work hard to get the issues resolved in a timely manner. We understand the importance of fast response time and mitigation services. With our professionally trained and certified team we are here to help and get your life back to normal as quickly as possible. 

Helpful Tips To Prevent Storm Damage

9/27/2019 (Permalink)

Storms often come quickly and without much notice, being prepared is crucial to avoid any unexpected storm damages.  SERVPRO of Ottumwa / Oskaloosa is here to help clean up any storm related damage you experience. We are here to give these tips ahead of time to hopefully prevent damage from occurring. 

Storm Preparedness Tips

  • Protect Pipes from Freezing
  • Caulk and weather strip windowsills to keep water and cold air out
  • Get your heating source serviced and cleaned before the cold weather hits.
  • Have a plan with your family as to what to do if a storm warning is issued.
  • Bring your furry friends inside if possible.
  • Have flashlights and extra batteries on hand.
  • Keep dry clothes available for all family members.
  • Check on friends and family and neighbors.
  • Bring in any outdoor furniture that could possibly fly around.
  • STAY CALM

Once the storm has past checking structural elements, doing a walk through around the interior and exterior of your home or business, and checking utility services should be done as soon as safe to do so. If you notice any damages call a professional to assess the possible damage and make necessary repairs to prevent further damage from occurring.