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Fire & Water - Cleanup & Restoration

Hiring for Marketing Representative

5/4/2016 (Permalink)

Marketing Representative

SERVPRO of Iowa City/Coralville and Ottumwa/Oskaloosa, a cleaning & restoration Company specializing in water & fire mitigation, is currently hiring for a Marketing Representative.


Primary Role:  Promote and communicate franchise services in business to business interaction to achieve increased use of, and profit from, our services for residential and commercial losses. Grow and develop residential and commercial customer base by utilizing a systematic process to identify new prospects and to routinely contact and follow up with customers or COI (Center of Influence). Build relationships with such clientele as insurance agents and become acquainted with local law enforcement and fire departments. When losses occur, this clientele should feel comfortable calling you.  Daily travel is required.  This job requires occasional overnight/weekend stays and, depending on event duration, (ie: conventions, trade shows, etc.) may require extended stays.  Conduct repetitive contact calls as follow up to losses and continue to build relationships and educate the customer as to why SERVPRO is the best cleaning and restoration company in the industry. Utilize SERVPRO marketing materials and tools to educate potential residential and commercial customers of the benefits from choosing SERVPRO and gain maximum exposure to the public.  Grow public relations by attending scheduled marketing events within the community and help orchestrate such events as assigned by existing marketing team, ie: continuing education courses in various fields related to our clientele, public relations events and community outreach.  Attendance at certain Chamber and community events will be required.  You will schedule and present Lunch and Learns for larger groups.  You will also work in conjunction with existing marketing team to provide administrative help and put together Emergency Response Profiles for commercial accounts.

Results Expected: Continual increased usage of SERVPRO’s services throughout the assigned territory. New customers are routinely added and customer base is diverse. Both internal and external communications are timely and effective.

Minimum Requirements

  • HSD/GED and 1 to 2 years preferred in sales/marketing and customer service
  • Valid Driver license

  • Pass background check and drug test

  • Subject to verbal and written scenario testing

  • Understand production and estimating processes

  • Complete documentation, as appropriate

  • Outstanding written and verbal communication skills, including proper punctuation, grammar and use of courteous and professional tone, via voice, email or text at all times

  • Ability to meet people in new or difficult situations and build rapport

  • Excellent organizational skills and strong attention to detail

  • Very self-motivated and goal-oriented

  • Ability to multi-task

  • Capability to work in a fast-paced, team oriented office environment

  • Proficient in Microsoft Office (ie: Outlook, Word, Excel)

  • Ability to produce well worded emails and social media posts.  Will be primary social media handler (ie: Facebook, Twitter, Webpage)

  • Ability to brainstorm and bring new ideas to the table to help SERVPRO remain one of the leading restoration providers in our area

  • Attend marketing meetings at least quarterly and production meetings once a month


  • 40 hours/week, with the flexibility to work overtime when required, afterhours and on weekends.

 Pay Rate

Competitive base with commission, based upon qualifications and discussed during interview

Check out our website at: www.SERVPROiowacitycoralville.com for even more information.

 TO APPLY: E-mail your resume, along with salary history to our Marketing Director, shea@SERVPRO.me and/or Administrative Assistant zinnia@SERVPRO.me

SERVPRO® specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage situation. So, when disaster strikes, homeowners, businesses and insurance providers will rely on us to respond with unparalleled service excellence. As a nation's leading fire and water cleanup and restoration company with more than 1,600 Franchises nationwide, we are growing rapidly, creating exciting opportunities for "A Level" talent.  We have recently gained status as a Large Loss Response Team franchise, therefore, we travel statewide for large commercial losses.  We are also an accredited member of the Better Business Bureau.  We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, color, religion, sex, disability, age, national origin, veteran status or any other characteristic protected by law. 

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